Warranty

We are so confident of the quality of our products, should any malfunctions develop due to faulty materials or manufacturing defect, we will replace the part or system with the same or similar product within the life of the purchaser.

Your warranty naturally does not cover misuse or negligent handling, or prolonged use of expired filters resulting in physical damage.

Should we discontinue a product line & no longer supply replacement filters contact us directly, upon return of obsolete item we will replace your filter system with the equivalent model for the same cost as your replacement filter set.

Consumer Guarantee and Warranty Claims

Our team is happy to chat with you about an issue you may have with the water filtration process.

Waters Co Lifetime warranty and consumer guarantee do not cover misuse of the item outside of its design parameters.  

• For example;      Placing any item in a dishwasher.
• Physical damage - Accidental damage caused by an item being dropped or knocked.
• Broken glass, we will happily replace glass damaged in transit during delivery, however after 30 days glass is not covered for damage/breakage.
• Not following replacement filter schedule, prolonged use of expired filters.
• Any items that has been purchased second hand or gifted after being in use.
• Not following installation, and maintenance instructions.

Together with Waters Co Lifetime Warranty, under consumer law, if you feel there is a fault with a Waters Co product there are several steps involved to process a claim.   

• If there appears to be a fault, it is recommended you contact Waters Co as soon as possible for troubleshooting to remedy the perceived fault.
• If troubleshooting remedies do not right the issue, in consultation with Waters Co Australia, the item in question needs to be returned to Waters Co Australia for assessment.  Postage is to be paid by the customer.
• On receipt of the item, Waters Co will issue an email noting the item has been returned and is being assessed and repaired if possible.

If the item is found to have a manufactures fault, Waters Co will offer to repair or replace under the consumer guarantee, at the discretion of Waters Co Australia, in consultation with the customer.  An exchange may be also be offered, at this time, for another item, at which point the customer will be obligated to pay any price difference if it is greater than original purchase.