Shipping & Returns

DELIVERY POLICY

It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, or are unable to collect your order and it is returned to our warehouse, we are not obliged to re-send the order to the correct address at our expense.

We use a road based courier company ( Australia Post) that will deliver from our Sydney warehouse to most Eastern State metropolitan areas in 2 – 4 days including Post office box deliveries. All shipments are insured, however condition of items should be inspected for damage prior to signing for receipt.

Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform Waters Co Australia if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched
at our discretion after initial enquiry with delivery service. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

30 DAY GUARANTEE

We have great confidence in our products, however we understand sometimes they may not be quite right for you...

If you are having problems with getting your Waters Co filter system up and running see instructional videos under Support tab - Instructions or contact us for support if you are still unsure. 

Should you receive a product that you believe is not what was ordered or does not meet your expectations, we shall replace the item or refund the item purchase value (excluding initial delivery fees) at our discretion provided the item is returned in original undamaged condition. Please contact us prior to returning the item to:

Waters Co Australia
PO Box 60
Amberley
Qld. 4306

We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Contact     1300 799 099